NORMATIVE AND INSTRUMENTAL PERSPECTIVES ON PUBLIC PARTICIPATION Citizen Summits in Washington, D.C

A normative literature in political science and public administration calls for enhanced citizen participation in public decisions. However, this approach overlooks the environment that shapes administrative behavior, an oversight likely to hamper reform efforts targeted at achieving the normative goals of participation. The administrative perspective is important because public managers shape participation forums and determine whether public input has an impact on decisions. In organizing participation, administrators are likely to be guided by an instrumental view of relative costs and benefits. Washington, D.C.’s Citizen Summit illustrates the primacy of the instrumental perspective but demonstrates conditions of compatibility with normative goals. In this case, public managers perceived administrative costs to be low relative to instrumental benefits, such as the quality of public input and a need to increase governmental legitimacy. They also applied innovative participation technologies to reduce administrative costs and raise instrumental benefits, reinvigorating the frequently criticized public hearing.